Business and contact info
Company name, your role, location, best callback number, and preferred contact method.
Contact
Request small business IT support.
Send a structured request from this page—no email app required. For an active outage or time-sensitive issue, call directly.
Phone(815) 688‑9503
Emailcontact@craigtechservices.com
Prefer webmail? Copy the address and paste it into Gmail, Outlook.com, or another service.
For project requests, include your company name, location, affected system, timeline, and vendors already involved.
Support request
Tell me what the business needs.
This form sends the request securely to Craig Technology Services. Share the business impact and desired outcome; technical details can be clarified during follow-up.
Keep sensitive information out of the form.Do not submit passwords, MFA codes, access tokens, payment information, Social Security numbers, medical information, or other regulated data.
What to include
A better first email makes the next step faster.
System or project details
Microsoft 365, Google Workspace, firewall, Wi-Fi, VoIP, camera platform, ERP, endpoints, vendor issue, or other system involved.
Urgency and business impact
How many users are affected, whether operations are down, timeline, recent changes, and any open vendor tickets.
Calls vs email
Email for projects. Call for urgent issues.
Email keeps scope and details documented. Calls are best when operations are down, timing is urgent, or a follow-up needs to move faster.
Project requestEmail what you need, the affected system, location, timeline, and vendors involved.
Urgent outageCall first if phones, internet, email, production, or key business systems are actively down.
Follow-upPhone calls may be used after initial details are captured to clarify scope or next steps.