Microsoft 365 & user support
Users, access, mailboxes, MFA guidance, licensing coordination, groups, shared resources, and admin cleanup.
Microsoft 365 support detailsSmall business IT support | Chicago suburbs
Practical technology support for businesses that need clean, reliable help.
Craig Technology Services helps small businesses across Chicago's northwest and western suburbs with Microsoft 365 and Google Workspace coordination, network and Wi-Fi support, VoIP coordination, camera platforms, and business systems troubleshooting.
- Written scope when needed
- Vendor coordination
- Security-aware support
Professional IT operations experience
Systems administration, Microsoft 365, endpoints, networks, firewalls, vendors, and business technology support.
Security+ certified
Security-aware troubleshooting informed by hands-on investigation, endpoint security workflows, access review, and controlled change practices.
Accountable project delivery
Defined problems move through diagnosis, coordination, implementation, verification, and documented handoff.
Knowledge Center
Practical guidance before the next technical decision.
Use CTS checklists and case studies to understand Microsoft 365 offboarding, Wi-Fi troubleshooting, security incident response, ERP project planning, and the disciplined work behind a documented result.
Core services
Support for the systems small businesses depend on every day.
Start with the problem, then decide whether the right answer is a small fix, a scoped project, vendor coordination, or ongoing support.
Network, firewall & Wi-Fi
Firewall support, VPN, Wi-Fi, access points, network troubleshooting, vendor coordination, and secure change practices.
Network and Wi-Fi support detailsVoIP, cameras & business systems
Phone-provider coordination, camera platform support, ERP/business system troubleshooting, and project planning.
VoIP and systems support detailsBest fit
Built for smaller teams that need technology handled without enterprise complexity.
CTS brings professional systems administration and security operations experience to clearly defined support needs and technology projects. The work is scoped, the risk is understood, and the result is verified and documented.
Small officesUsers, email, devices, vendors, printers, and day-to-day support issues.
Light manufacturingNetworks, Wi-Fi, workstations, phones, cameras, and business systems.
Growing teamsCleaner setup, access control, documentation, and vendor coordination.
Project-based needsFirewall, Wi-Fi, VoIP, camera platform, Microsoft 365, Google Workspace, or new-site setup.
How projects usually start
Email first for project requests. Call first for urgent issues.
Project emails create a clear written trail. Calls are best for urgent outages, follow-ups, or quick clarification when timing matters.
What to include when you reach out- Send the basics.Email what you need, what system is involved, your location, urgency, and any vendors already involved.
- Clarify the request.Craig Technology Services reviews the details and follows up with practical questions if needed.
- Review the setup.For project work, the next step is understanding current systems, users, equipment, vendors, and known pain points.
- Scope the next step.Project work should move into a written scope or quote before changes are made.
Common project requests
Practical help for technology issues that slow down real businesses.
Self-service automation
Focused tools for workflows that benefit from repeatable automation.
CTS also publishes Apify Actors for MCP validation, deal screening, website-change monitoring, PDF redaction, and URL data quality. These tools complement the existing IT-consulting practice.
Automation tools
Explore the full catalog and current Apify Store listings.
Review each tool's purpose, boundaries, and direct Store link before choosing the right fit.
View Automation ToolsReady to start?
Send a short note with what you need help with.
Include your business name, location, affected system, timeline, and any vendors already involved.