Diagnose the operational problem
Establish the affected systems, users, business process, urgency, dependencies, and desired result before changing the environment.
About
Experienced IT operations leadership for businesses that need problems solved correctly.
Daniel Craig founded Craig Technology Services to bring professional systems administration, security operations, and project ownership to small businesses that need dependable technical execution.
- Systems administration
- Security+ certified
- Cloud, network & business systems
Professional profile
Broad operational experience across the systems businesses depend on.
Daniel Craig is a systems administration and security operations professional whose experience spans business environments where identity, access, email, endpoints, Microsoft 365, networks, firewalls, security tooling, ERP applications, vendors, and users all have to work together.
His work includes diagnosing difficult technical issues, administering business systems, planning and implementing controlled changes, investigating security events, coordinating service providers, documenting environments, and guiding projects from the initial problem through verification and handoff.
Craig Technology Services brings that experience directly to small businesses: clear ownership, disciplined execution, practical communication, and recommendations tied to operational impact.
End-to-end technical ownershipMove defined problems from intake and diagnosis through coordination, implementation, validation, documentation, and a clear handoff.
Systems and cloud administrationUsers, endpoints, Microsoft 365, identity and access, cloud services, administrative cleanup, and the technology behind daily operations.
Security operations and incident investigationCompTIA Security+ certified, with hands-on experience triaging security alerts, investigating endpoint activity, evaluating identity and access risk, correlating technical evidence, and supporting disciplined incident response and remediation.
Networks and business platformsFirewalls, VPNs, connectivity, Wi-Fi, ERP and line-of-business applications, vendor coordination, workflow troubleshooting, and operational impact review.
Approach
Professional delivery from diagnosis through handoff.
Implement controlled changes
Plan important access, firewall, DNS, cloud, and security changes with authorization, dependencies, risk, and rollback needs understood.
Verify and document the result
Confirm the outcome, record material changes, identify remaining provider responsibilities, and leave the next step clear.
How that experience helps
Technical depth without losing sight of the business.
CTS looks beyond the immediate symptom to understand the users, workflow, dependencies, security considerations, vendors, and operational risk around it.
Complex issues become defined workIdentify the real problem, affected systems, ownership boundaries, dependencies, and desired outcome.
Multiple providers stay coordinatedKeep internet, cloud, software, security, phone, camera, and installation responsibilities from getting lost between vendors.
Decisions remain explainableDocument material changes, confirm results, and leave the customer with a clear understanding of what changed and what remains.
Work with CTS
Bring the problem, the affected systems, and the business impact.
CTS will help define the technical path, coordinate the right resources, and move the work toward a documented result.